Refund policy

Items can be returned for a full or partial refund, depending on the severity of the damage or defect. 

To be eligible for a return, your item must be in the same condition that you received it and unworn or unused.

To start a return, you can contact me at isabelle.a.sulaiman@gmail.com or Instagram. Please note that returns will need to be sent to the following address: Jalan Pulau Pelangi I, Blok E1 no. 81, Jakarta, Jawa Barat 11610, Indonesia.

If your return is accepted, you'll need to send a return shipping label. I will give you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at isabelle.a.sulaiman@gmail.com or Instagram.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within a few days. Please remember it can take some time for your bank or credit card company to process and post the refund too.